Frequently asked questions

FAQ

Delivery


We deliver "almost" everywhere in London!
If your neighbourhood does not appear in the delivery area when placing your order, please contact us: brigitte@mapetitecocotte.com. Our deliveries take place on Mondays and Tuesdays from 6 p.m. until around 8 p.m.
Your delivery time will depend on the number of orders we have that day. Unfortunately, we are unable to provide you with an exact delivery time. We will only be delivering in your area on a set day each week. (Monday : North London - Tuesday : South London).
We strongly recommend that you be present, but we understand that this is not always possible. We can leave the delivery outside your door or in a secure place pre-arranged during your order. We have set a fixed delivery cost of 8 pounds, free above 100 pounds. Take the opportunity to fill your freezer and always have a tasty dish of Ma Petite Cocotte available!
The minimum delivery amount is 30 pounds.




Order


The order process is straightforward.
- Our menu for the following week is put online on Monday.
- You have until Thursday noon to place your order and have it delivered the following week on Monday or Tuesday.
- We order from our producers.
- We cook ultra-fresh dishes for you on Monday or Tuesday depending on your allocated day of delivery.
You can order any of the meals offered, in the quantities you choose.
You can thus organize your dinners and lunches of the week according to the schedules of each one.
If you want a subscription, you can write to brigitte@mapetitecocotte.com, and we will organize the subscription best suited to your needs.




Our meals


We have decided to offer you our meals per individual portion to give you more flexibility in organizing your week's menus.
We can deliver to you by a portion of two or individual portion.
The portions are about 350g for the main dishes, which is perfect for an adult or two young children.
The soup is presented in a 1-litre glass bottle, ideal for 3-4 people.




Food allergy and / or intolerance


We do not offer a specific menu today. However, all of our ingredients are identified and listed in our menus and on our packaging.
However, we work with all kinds of ingredients in our kitchen. We cannot guarantee the complete absence of specific allergens.
In case of severe allergies, we recommend that you do not order from Ma Petite Cocotte.




Enjoying your meals


Our packaging is in bagasse, residue from sugar cane. Sugar cane is heat tolerant like paper and can be put in the microwave. However, we advise you to transfer the contents of the packaging to heat it in the oven or a casserole dish. As with paper, hot food can cause sugar cane to lose some of its strength, but it is one of the best compostable materials for foodservice that can withstand high temperatures.




Storage after delivery


The expiration date is indicated on the packaging.
As the dishes are ultra-fresh, they can be kept fresh for 72 hours or can be frozen for two months.
We carefully apply regulations in force to guarantee food safety for our customers throughout the chain: from the reception of our products on our premises to their consumption on your plate.




Packagings


Our packaging comes from vegware, a leader in plant-based and compostable food products.

Our packaging is made up of several elements that can be recycled: Paper bags: fully recyclable. Trays: recyclable and compostable. Small PLA (cornstarch) pots: compostable and recyclable. Glass jars and bottles: recyclable and reusable, Aluminium foil food container : recyclable.




Payments


Payment by Credit Card or PayPal: For each of your orders, we make a new payment from your credit/debit card or your PayPal account. Our payments are completely secure. Transactions are handled by Stripe, one of the leaders in online payment management. Your bank details are not kept by Ma Petite Cocotte. When paying for your order online, Stripe ensures the compliance of the transaction.




Contact us


Do not hesitate to contact us! We pride ourselves on providing personalized, friendly, high-quality service. If you have any comments about any of our dishes, please don't hesitate to contact us. We will be very attentive to inform you and bring you the answer adapted to your expectations. We are available at brigitte@mapetitecocotte.com.